U.S. Trading Company Customer Service

FAQ Topics: Sales | Customer Service | General | Products | Online Ordering

Do I have to be a business to purchase from you?
Yes. U.S. TRADING COMPANY is a business to business distributor and we do not service end consumers. All of our clients are either restaurants, small or large grocers, caterers, or similar food service businesses.

How do I become a customer?
To become a customer, fill out our business application. Submit the form online (preferred method) or fax the application to us at (510)781-1828. Due to the volume of applications, a sales representative will contact you within 1-3 business days to setup your account.

I'm an individual and I'm willing to buy several cases of the thing I want. Will you sell it to me?
We apologize, but we cannot sell to individuals - no exceptions. We sell wholesale to businesses only. Our typical orders ship by the pallet.

What's the minimum order amount?
For delivery orders, a minimum of 1 pallet of merchandise applies. There is no minimum for pickup customers. Please call our office toll free at (800)453-5502 for further details.

Where do you ship to?
We ship to businesses in the contiguous United States, Alaska and Hawaii. We are also able to ship internationally. Please call our office or your sales rep to place an order.

What's your return policy?
Returns/Adjustments can be made within 7 days of Receipt. Items must be unopened and in their original packaging.

How do I return an item?
Unopened merchandise can be returned or credited within 7 days of receipt. Local customers, please hand your returns to your U.S. Trading delivery driver. Out of State customers may have to ship the return back to our warehouse. Please call our office for return authorization and instructions.

Do you have a print catalog? How can I get one?
Yes, we have a print catalog that we release on a yearly basis. Phone-in customers who place their orders can request that a catalog be included with your order. We can also mail copies to you by calling us, emailing , or filling out our contact us form.

Customer Service & Sales


1.510.781.1818 (local)

Fax for Sales:

1.510.781.1828 (local)

Email for Sales & Support:

Visit Us Locally:

21118 Cabot Boulevard
Hayward, CA 94545