Do I have to be a business to purchase from you?
Yes. U.S. Trading Company is a business-to-business distributor and does not sell to individual consumers. Our customers include restaurants, grocery stores, caterers, and other food service businesses.
I’m an individual and willing to buy several cases of what I want. Will you sell to me?
We’re sorry, but we do not sell to individuals. We only sell wholesale to businesses.
How do I become a customer?
It’s quick and easy! Just fill out our business application online and a sales representative will contact you within 1 to 3 business days to set up your account. If you have any questions, call us at 510.781.1818 and we’ll be happy to help.
Can I order online?
Yes! If you have a customer account with us, download our app from the Apple App Store or Google Play, or log in on our website. Call us to activate your online access. (See Ordering & Returns for all ordering methods.)
What's the minimum order amount?
I haven't ordered from you in 4 years. Do I need a new credit check or application?
Yes. If you haven't ordered in over a year, or if ownership has changed, please reapply. Your references and credit must be re-verified before placing a new order. Fill out our business application.
Where do you ship to?
We ship to businesses in the contiguous United States, Alaska, and Hawaii. We can also arrange international shipments.
Do you do international shipments?
Yes. We can arrange bookings for overseas shipments.
Can you deliver an order overseas by container?
Yes. We can arrange container shipments.
Do you have a print catalog? How can I get one?
Yes. We release a print catalog yearly. Request one by phone, email info@ustrading.com, or through our Contact Us page.
Where can consumers buy your products?
If not found at your local Asian grocer, call 510.781.1818 or email info@ustrading.com for a recommendation.
Do you offer donations?
We rarely have excess or discontinued products for donation, but we support philanthropy. Call 510.781.1818 to discuss.
Does the website show all the products you carry?
Our website shows the most up-to-date inventory of our products. If you do not see what you need, call 510.781.1818 or email info@ustrading.com.
How do I know my personal information is secure?
We anonymize all online accounts on our server. No personal data is stored online. Financial and tax information is stored offline and accessed only through a secure SSL connection.
I just set up a new account. How do I place my first order?
You can place orders:
I just received my order and the price has changed. Do you offer price adjustments?
No. Due to market fluctuations and industry competitiveness, we cannot offer price adjustments.
I received more than I ordered.
Please call our office for instructions.
I received less than I ordered.
If you were shorted an item, call our office with your customer number, invoice number, and the item number(s) of the missing product(s). We'll work quickly to resolve the issue.
An item is missing from my order.
If your order includes multiple pallets, check all pallets carefully. Small items may be packed inside random boxes or bags. Confirm that you were charged for the item and that it is marked as shipped. If it is missing, contact us with your customer number, invoice number, and details of the missing item.
I was billed incorrectly for an order.
Call our office with your customer number, invoice number, and details of the charge in question.
How do I return an item?
Unopened merchandise can be returned or credited within 7 days of receipt.
How do I cancel an order?
Call us with your customer number and order date so we can track the status of your order. Orders that have already shipped cannot be canceled.
I received expired product. What are my options?
Please call us at 510.781.1818 so we can review the details. Please have on hand the UPC, lot number, or other identifiers so we can track it.
Can I request a copy of all my invoices?
Yes. Call us for hard copies or log in to your account, click your profile name at the top right, and select Invoices to print them.
How do I obtain my account history?
Contact Accounts Receivable by phone or email.
Do you charge fees or interest on late payments?
Yes. A 1.5% monthly fee applies to invoices past their due dates. Please contact our Accounts Receivable department to settle outstanding balances.
What payment terms do you offer?
We offer PREPAY, NET 7, and NET 30. Any terms other than PREPAY require a credit check.
How can I check my outstanding balance?
Call us at 510.781.1818 or log in to your account, click your profile name at the top right of the page, then select Statements.
How do I get in touch with accounts receivable?
Email us or call 510.781.1818 and ask for Accounts Receivable.
What forms of payment do you accept?
We accept Visa, MasterCard, Discover, debit cards, wire transfers from your bank, and checks. For faster processing, check images can be emailed or faxed to us. There is a $35 fee for bounced checks.
When will my order arrive?
Do you offer local pickup?
Yes. Pick up your order at 21118 Cabot Blvd., Hayward, CA 94545. For hours of operation, visit our Contact Us page.
What is your local delivery radius?
We deliver within a 150-mile radius of Hayward, CA. Orders outside this area are shipped via third-party carriers.
Which carrier do you use for interstate shipments?
We work with trusted third-party logistics partners to ensure reliable, on-time delivery at competitive rates.
Can I specify my delivery day?
You can request a delivery date, and we'll do our best to accommodate it. However, we cannot guarantee specific dates due to shipping factors. Local deliveries follow a weekly schedule, and out-of-state deliveries are grouped by area to optimize shipping costs.
Do you offer specials or promotions?
Yes. We release monthly promotions on the first of each month. You can view them online by logging into your account, visiting our Promotions page, or asking your sales representative for a printed copy.
Do you offer bulk discounts?
Yes. We offer volume discounts on many popular products, such as rice, noodles, and sauces. Discounts can be arranged for orders at multiple-pallet, container, or truckload levels.
Do you charge sales tax?
No.
